Troubleshooting

If this error appears, it indicates that you are not connected to the internet. Attempt to connect to WiFi or activate the SIM Card. When activating the SIM Card, ensure that you are in a location with strong cellular service. If the error continues, consider resetting the device.

The sluggish performance of the device may be due to being too far from WiFi or experiencing weak cellular service. To evaluate the speed, use the offline translation app. Additionally, try resetting the device. If it remains slow, please get in touch with us.

The issue might be that the device is out of power. Plug it in and ensure that the power cable is functioning correctly. Charge it until it reaches 100%. The device should operate correctly afterward.

Ensure that you have first activated the SIM card. Wait for up to 24 hours to receive a confirmation email. After receiving this email, you should see the 4G connection appear within a few minutes.

First, verify that the cable is functional. Then, leave the device to charge overnight. If the device has been unused for an extended period, such as a couple of months, this issue may occur.

Ensure you are using the SIM tray pin correctly. Insert it into the tiny hole on the device and press firmly until the tray pops out. If it doesn't open initially, try pressing harder.